Privacy Policy

Introduction

At pk44, your privacy is one of our most important commitments. This Privacy Policy explains in clear terms how pk44 collects, processes, stores, and protects your personal information when you use our platform, including our website, mobile experience, games, and related services available to players in Bangladesh.

By accessing or using the pk44 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree to any part of this policy, please discontinue use of the platform immediately. We encourage you to review this document periodically as we may update it from time to time to reflect changes in our operations or applicable regulations.

Information We Collect

pk44 collects several categories of information to deliver a secure, personalised, and reliable gaming experience. The types of information we collect include the following:

Personal Identification Information

• Full name, date of birth, and gender as provided during account registration.
• Email address and mobile phone number for account communication and verification.
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, etc.) and postal code.
• Government-issued identification documents submitted for KYC verification purposes.
• Profile photograph where required by our verification process.

Financial and Transaction Information

• Payment method details including bKash, Nagad, Rocket, and Upay account references used for deposits and withdrawals.
• Transaction histories, deposit amounts, withdrawal records, and bonus usage logs.
• Currency preferences and account balance snapshots for internal record-keeping.
• Bank card details (where applicable) handled under strict PCI-DSS compliance standards.

Technical and Usage Information

• IP address, device type, operating system, and browser version collected automatically upon platform access.
• Session logs including game activity, betting history, game session durations, and navigation patterns.
• Cookies and similar tracking technologies as detailed in our Cookies section below.

How We Use Your Information

The information collected by pk44 is used strictly for legitimate operational purposes. We do not sell, rent, or trade your personal data. Specifically, we use your information to:

• Create and manage your pk44 account, including identity verification and age confirmation (players must be 21 years or older).
• Process deposits and withdrawals securely through bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Deliver customer support, resolve disputes, and respond to queries submitted through our support channels.
• Send transactional notifications, promotional offers, and account-related updates via email or SMS (you may opt out at any time).
• Comply with responsible gaming obligations, including monitoring for problem gambling indicators and enforcing self-exclusion requests.
• Detect, prevent, and investigate fraud, money laundering, and other prohibited activities on the platform.
• Improve platform performance, personalise game recommendations, and enhance the overall user experience.

Sharing of Your Information

pk44 maintains a strict policy against selling or renting your personal data to third parties for marketing purposes. However, certain operational necessities require us to share limited data with trusted partners as outlined below:

Payment Processors

To facilitate secure financial transactions, we share the minimum necessary payment information with authorised processors including bKash, Nagad, Rocket, and Upay. These partners operate under their own privacy frameworks and are independently responsible for data they handle.

Technology and Service Providers

We engage vetted third-party providers for services such as cloud hosting, analytics, KYC verification, and fraud detection. All such providers are bound by confidentiality agreements and are prohibited from using your data for any purpose beyond the specific service they provide to pk44.

Legal and Regulatory Requirements

In circumstances where disclosure is required by law, court order, or competent regulatory authority, pk44 may share your personal data to fulfil such legal obligations. We will notify you of any such disclosure to the extent permitted by law.

Cookies and Tracking Technologies

pk44 uses cookies and similar technologies to enhance your browsing experience, keep you logged in securely, remember your preferences, and analyse how the platform is used. Cookies are small text files placed on your device and do not contain executable code or software that can harm your device.

You may configure your browser settings to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain features on the pk44 platform. We use both session cookies (deleted when you close the browser) and persistent cookies (which remain on your device for a defined period) as required for platform operation.

Data Security

pk44 employs industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our platform is protected by SSL encryption across all data transmission channels. Access to personal data is restricted to authorised personnel only, on a strict need-to-know basis.

While no system can guarantee absolute security, we continuously review and enhance our technical safeguards in line with evolving best practices. In the unlikely event of a data breach that affects your personal information, pk44 will notify you promptly and take all reasonable steps to contain and remediate the incident.

Your Rights and Choices

As a pk44 user, you retain meaningful control over your personal data. Subject to identity verification, you have the right to:

• Access: Request a copy of the personal data we hold about you at any time.
• Correction: Ask us to correct inaccurate or incomplete information in your account profile.
• Deletion: Request deletion of your personal data, subject to our legal retention obligations and active account status.
• Opt-Out: Unsubscribe from marketing communications at any time by following the unsubscribe link in any message we send or by contacting support.
• Portability: In supported cases, request a structured, machine-readable export of your account data.

To exercise any of the above rights, please contact our support team at the email address listed in the Contact Us section. We will process all valid requests within a reasonable timeframe, typically within 30 days.

Data Retention

pk44 retains your personal data for as long as your account remains active or as required to fulfil the purposes outlined in this Privacy Policy. We also retain data as necessary to comply with applicable legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

When your data is no longer required, pk44 securely deletes or anonymises it using industry-accepted methods. Certain financial and transactional records may be retained for up to seven years in accordance with applicable financial regulations.

Third-Party Links

The pk44 platform may occasionally reference or display content from third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. pk44 is not responsible for the privacy practices of these independent providers. We encourage you to review the privacy policies of any third-party services you interact with directly.

Children's Privacy and Age Restrictions

pk44 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered or submitted personal data, we will immediately deactivate the account and delete the associated data. Parents and guardians are encouraged to use parental controls and monitor their children's online activity.

Changes to This Privacy Policy

pk44 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will provide notice through the platform or via email to your registered address. The updated policy will take effect from the date it is published on this page.

We recommend reviewing this page regularly to remain informed about how pk44 protects your privacy. Continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please do not hesitate to reach out to the pk44 support team. We are committed to addressing your privacy concerns in a prompt and transparent manner.

Our support team is available around the clock to assist players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all across Bangladesh. You can reach us at the email address listed in the footer of this page.